EMBRAER EMB-145LR near Madison, WI — 2010-11-23

Probable cause

The passenger's decision to deplane without assistance despite having a preexisting condition that limited her mobility.

NTSB narrative

A wheelchair-designated passenger wearing an ankle brace was instructed to remain seated and wait for assistance that would be provided after the other passengers had deplaned. Despite these instructions, the passenger attempted to deplane without assistance and without the aid of her crutches, which had been stowed in the crew closet for the flight. While walking down the aisle of the airplane's cabin, the passenger fell near the forward galley and broke both of her ankles.

Analysis

Primary failure mode

Human factors

First missed decision gate

Passenger should have remained seated until assistance arrived.

NTSB coding

• Cabin safety event · Standing-engine(s) not oper

Evidence available

• 2 docket documents

Docket documents2

• Pilot/Operator Aircraft Accident Report, NTSB Form 6120.1form
• Crew statementsinterview

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